This blog post is likely a bit different than what you’ve come to expect from us here at Sunstone Vets but alas, here we are. We know that if you are anything like us, you have been inundated with information, news and opinions regarding the COVID-19 virus. As a company, we wanted to take the time to address the situation in regards to our pets and what we are doing to help keep you and our staff safe.
What are we doing
*UPDATE AS OF 3/17/2020:
We are taking the Coronavirus seriously; we aim to do everything we can to protect our clients, employees, and the community. Please follow the following steps for your upcoming appointment, in order to help us achieve this goal.
- Please remain in your car, and call our office when you arrive. A member of the Sunstone team will check you in from your car. The technician will call, or come out to your car, when
- The technician will discuss your pet’s history with you, either over your phone or from your car. If they have this discussion out by your car, they will try to maintain a six-foot distance.
- If there is a hardship for you or your pet, which makes it difficult to go back and forth to your car and our lobby, please call when you arrive. Our team can get you checked in from your car, in our parking lot.
- We will bring your pet into Sunstone, for their physical exam. The doctor will the complete the consultation over the phone with you. At the end of the appointment, either the doctor or technician will return your pet to your car.
- Credit card payments will be made over the phone. If you are using CareCredit, we will send you a link to pay via the online payment portal. We are discouraging the use of cash whenever possible, and are unable to accept check payments at this time.
Because this situation is constantly evolving, our management team is monitoring the situation closely. We are following the recommendations put forth by the CDC and the WHO. These include but are not limited to:
-Encouraging our staff to stay home if they are not feeling well or have been in close contact with those who are sick
-Posting CDC infographics regarding hand washing, hand sanitizing, and covering coughs/sneezes as well as asking employees and clients to wash their hands upon entering Sunstone
-Providing clients with clean restroom facilities for handwashing as well as access to hand sanitizer at the front desk and in exam rooms (based upon supply)
-Continuing to maintain our high standards of cleaning and disinfecting and adjusting protocols when needed
-Asking employees and clients to refrain from shaking hands or embracing
-We’ve removed all pens, promotional items, magazines, and refreshments from the lobby
-Asking clients with non-urgent appointments to reschedule if they feel ill, or call us to discuss options for exams and treatment
Our management team is also actively discussing and strategizing methods to ensure that we are able to keep needed items in stock so that we can continue to provide your pets with the care and services you have come to expect. The high demand for masks and sanitation products affect not only human medicine providers but veterinary providers too. We are also discussing potential general supply chain issues to try to stay ahead of things.
Pets and COVID-19
We know that there has been some public concern over the ability of pets to transmit COVID-19. At this time, there appears to be no evidence to suggest that our pets can transmit or be infected with COVID-19. We would encourage you to read this FAQ section of the CDC website regarding the virus and animals. You can also read this Q&A section from the WHO website. (Questions relevant to pets and animals are towards the bottom.) You can also read this blog that LifeLearn prepared for pet owners.
Again, because this is an actively evolving situation, we will be monitoring for changes to this information. We encourage communication between our clients and our staff. Please contact us prior to your appointment if you feel sick. We are happy to discuss ways to get your pets the care they need.
We know that these are uncertain and troubling times. We are doing all we can to stay safe and healthy so we can continue to provide you with the top notch veterinary care your pets deserve.
Stay kind to one another.
The family at Sunstone Veterinary Specialists